Canva Group (“we”, “our”) recognizes the importance of protecting your personal information. Our Privacy Policy (the “Policy”) is intended to describe how we collect, use, and disclose your personal information when you use our website or retain our services, and what your rights are in this regard.
If you consult a third-party website, such website will have its own policies and we invite you to consult them before submitting any personal information.
“Personal information” refers to any information which relates to a natural person and directly or indirectly allows that person to be identified. This could include your name, email address, phone number, date of birth and financial information (including banking and credit card information).
Your business details, such as your title, email address, business address or telephone number are considered personal information of a public nature.
When you use our website, we may collect the following personal information:
In any case, we strive to limit the amount of personal information that we collect to what is strictly necessary for the purposes described in the section “For what purposes do we use your personal information? ” We do not knowingly collect personal information from minors.
We collect certain information through cookies and other tracking technologies (collectively, “cookies”) when you browse our website.
Cookies are small text files containing a unique identification number, which are deposited automatically on a visitor’s computer. Session cookies track information during an open session and are stored temporary in your computer memory. Persistent cookies are deposited on a visitor’s computer until they expire or the visitor deletes them.
The cookies we use do not collect information identifying you personally, but rather general information that we do not combine with your personal information.
We use essential and functional cookies to allow you to browse our website, use its functionalities and customize your browsing according to your preferences (for example, according to your language preference). You may consent or not to activation of some of these functional cookies when connecting to our site. However, if you refuse these cookies, this may affect your browsing.
We also use Google Analytics to collect information concerning your use of our website (for example, the pages you consult most often, and the error messages you might receive). This information is anonymous and we use it only to improve our website’s efficiency and functionality. You may consent or not to activation of these cookies when connecting to our site.
If you wish to obtain more information about cookies, we invite you to consult the All About Cookies website (only available in English, or contact us as indicated in the “How to contact us?” section.
We collect your personal information directly from you, with your consent, when you interact with us (for example, when you contact us or fill out a form on our website. However, it is possible for us to collect your personal information from third parties when have consented, or when the law allows us to do so (for example, government agencies, financial institutions or other service providers).
In general, we only collect, use, and disclose your personal information with your consent. In some cases, however, the law provides that we may collect, use, or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).
By contacting us, voluntarily providing us with your personal information, or browsing our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you declare that you have the consent or authority to allow us to collect, use, and disclose such information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you can withdraw your consent at any time by contacting us as set forth in the “How to contact us?” section.
In general, we use your personal information for the following purposes:
Your personal information is only accessible to our employees and representatives whose duties require it. We may also share your personal information with third parties when required by law, or with service providers (for example, cloud hosting service providers). In the latter case, we take all necessary measures to protect your personal information (for example, by adopting specific contractual measures and limiting the sharing of your personal information).
We will retain your personal information only for as long as necessary to fulfill the purposes listed in this Policy, or to comply with our legal and regulatory obligations. After this time, your personal information will be destroyed securely or anonymized.
The personal information that we collect is kept confidential in accordance with applicable laws. In addition, if you choose to provide us with personal information by email, or through a form on our website, we will only use the information that is strictly necessary to respond to your message and to act on it, and we will ensure that it is kept confidential.
We also take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft or unauthorized access, use and disclosure. For example, we make sure that access to our offices and computer equipment is restricted, that multifactor authentication is applied, and that our staff are sensitized to the security and confidentiality of the personal information to which they have access.
What are your rights?
You have the following rights:
To exercise any of the above-mentioned rights, please contact us in the manner as set forth in the “How to Contact Us?” section.
If you would like to learn more about the protection of your personal information or would like to exercise your rights or file a complaint, please contact Elisabeth Laforest, our Privacy Officer, as follows:
Address: 3715 Boul. Losch, St-Hubert, J3Y 5T7: elaforest@groupecanva.com
How do we update our Policy?
Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although update notices may be used, the display of the revised Policy will be considered sufficient notice. Your continued use of our website or services is an acceptance on your part of this Policy and any update thereof.
The last update of this Policy is April 26, 2024.
